The Primitive Home Policies and FAQs
A Hassle-Free Experience
At Anne Clay The Primitive Home, we want to make sure shopping at our Home Goods Store is as enjoyable as possible. That’s why we’ve worked hard to make sure our store policies are fair, clear and transparent. You can find a full outline of our policies below. If you can’t find the information you’re looking for, get in touch. We look forward to serving you at The Primitive Home.
All digital downloads are non-refundable. Please download them from your email within 30 days after purchasing or the link will expire and you will have to repurchase the product.
Portrait and Art orders are made to order. Please expect 3-4 weeks for delivery in the US. At this time we cannot sell physical products internationally, but are pleased to be able to sell you digital products. Refunds will be made for damaged items only. If item is damaged, please contact us so that we may make arrangements with you.
FAQ's
HOW DO I GET THE DIGITAL IMAGE?
A link for download will appear immediately on your screen after you have completed the purchase. In addition, you will receive an email containing the ability to download the link for the next 30 days, after which it will expire. Once you have downloaded the link, it will be stored on your device as long as you want it there. PLEASE REMEMBER TO DOWNLOAD THE LINK WITHIN 30 DAYS BECAUSE IT WILL NOT BE AVAILABLE TO YOU AFTER THAT AND YOU WILL HAVE TO PURCHASE IT AGAIN.
I DON'T OWN A COMPUTER. CAN I DO THIS ON MY IPAD OR PHONE?
Yes, You can purchase, download the product and upload it to the canvas company. When you download the image on your device, make sure you store it in a place where it can be retrieved again. Also if given the option, do not downsize the JPEG.
DOES EASY CANVAS PRINTS SHIP TO CANADA?
Yes, they do but I do not know the details of their costs for shipping. I am not associated with them personally although I do make a percentage of the sales. You will have to contact Easy Canvas Prints to find out the details.
DO I HAVE TO USE EASY CANVAS PRINTS?
No, you can get them printed wherever you like. I offer this as a convenience and know that they will give you good prices and value. I receive a small percentage of your sale to them as an affiliate.
I WANT A PHYSICAL PRODUCT. DO YOU SELL THAT?
I offer these as digital downloads so that people from all over the world have access to them. If you prefer the physical product, you can contact me and we'll talk. Woodstock Country Shoppe also carries the physical item.
CAN I ORDER SOMETHING BESIDES CANVASES?
Yes, you can order towels, mugs, greeting cards etc. with your download.
HOW DO I KNOW WHAT SIZE TO ORDER?
You can order up to the size in the description of the jpeg and no larger, however you can go smaller. Order the size that feels comfortable to you.
CAN I USE THIS FOR PRODUCT TO SELL?
If you would like to do that, you will need to contact me for a copyright license.
CAN I SHARE THIS WITH MY FRIEND SO THEY CAN MAKE ONE TOO?
No, please don't. You can direct them to my website. I've made them highly affordable so that everyone can purchase them. The purchase is for your use only, and not that of anyone else, even in the family.
I am pleased to tell you that are now offering physical products of my designs!