The Primitive Home Policies and FAQs
A Hassle-Free Experience
At Anne Clay The Primitive Home, we want to make sure shopping at our Home Goods Store is as enjoyable as possible. That’s why we’ve worked hard to make sure our store policies are fair, clear and transparent. You can find a full outline of our policies below. If you can’t find the information you’re looking for, get in touch. We look forward to serving you at The Primitive Home.
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Portrait and Art orders are made to order. Please expect 2-4 weeks for delivery in the US. Replacements will be made for damaged items. If item is damaged, please contact us by using the "Funky Form" so that we may make arrangements with you.
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FAQ's
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HOW DO I KNOW THE SIZES AND PRICE?
Press the "SELECT" button to see the sizes. The prices will be displayed above that.
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DO YOU TAKE CREDIT CARDS? I DON'T SEE THE BUTTON
Yes we do. Simply follow the "CHECKOUT" button and you will be led.
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WHY IS THERE A SEPARATE PAYPAL BUTTON?
For easy, quick checkout if you have paypal. Paypal is not necessary.
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WHAT IF I GET THE WRONG ITEM OR IT'S DAMAGED?
Unfortunately, that happens sometimes. I have them shipped directly to you to save costs of shipping and the amount of time your order takes to get to you. Sometimes, they mess up. I do my best to contact customer service on that very day so that we can get you a replacement.
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DO YOU SHIP TO CANADA?
YES
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DO YOU SHIP TO EUROPE?
YES
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WHAT IF I DON'T LIKE WHAT I ORDERED?
Unfortunately, I cannot take returns. Because the item is printed on demand for you, and because I do not have a brick and mortar store, I am not able to take it back. Please be sure that you love the product before you purchase it.
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WHY DOES IT TAKE SO LONG TO GET MY ORDER?
Because they print it especially for you. My designs go to many different printers to bring you your products.
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WHY ARE SOME THINGS SO EXPENSIVE?
Shipping costs are very high. Some pictures cost over $50 to ship to you. That price is charged to. me so it gets reflected in the cost of your item. I strive to get you a competitive price and a quality item.
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WHAT'S SO GREAT ABOUT YOUR STORE?
I design items that will work in your period, colonial, country, farmhouse and primitive homes. My designs are unique to this store. You will not find them anywhere else.
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DO YOU SELL WHOLESALE?
I would love to sell wholesale, unfortunately, most of my items are marked as low a I can offer them. There is a middle man in my busines that takes a pretty large cut, as well as high shipping costs. I can offer some canvases wholesale. Please contact me if you are interested.
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